How Felican protects your personal information.

Absolute Confidentiality

www.felican.in, also referred to as "Felican.in", "Website" or "We", is totally committed to protecting your privacy and ensuring the security of any personal information received from you ("Customer"). At Felican.in, the confidentiality of our Customers is a top priority. We strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published in accordance with:

• Section 43 A of the Information Technology Act, 2000.
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, the "SPI Rules".
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

The purpose of this privacy policy statement is to explain what personal information we collect from visits to our Website as well as Hello Felican mobile app, and how we protect the information provided to us when you use our Website and / or Hello Felican App. Felican.in will use such information sensibly and carefully, and only in accordance with this privacy statement. This Privacy Policy is effective from 1/12/2020. Any information that you provide to felican.in and Hello Felican app is subject to our Privacy Policy.

Your Consent

By accessing this Website and whenever you submit any information to felican.in or Hello Felican app, or use products and services offered by our Website, you agree to be bound by the terms of this Privacy Policy.

As part of providing our Services to you, we may need to send routine communications such as order transaction emails and administrative messages through email, website notifications, text or other available messaging methods. Though we prefer to communicate with customers via email, you agree to receive phone calls related to your orders or requests on felican.in and Hello Felican app.

When you sign up to receive newsletters, we may periodically send emails about new products, special offers or other information that may be beneficial. You may opt out of promotional newsletters at any time by following the directions included in the newsletter.

You must ensure that the Personal Information you provide is correct and up to date. Felican.in and Hello Felican app may, in future, request optional information to customise the Website and deliver personalised service.

What Information We Collect About You

We do not automatically collect your personally identifiable information. However, you might provide personal and demographic information including your name, gender, age, address, phone number, email address and medical prescription(s) in the following ways:

• As a new customer, when you register or create an account, add pet profiles, book a consulting appointment, place an order or download your medical prescription at Hello Felican app.
• As an existing customer, when you update your existing profile on Felican.in.
• When you sign up for e-newsletters at Felican.in.

During your visit to our Website, we may automatically receive technical information about your computer or device, including IP address, operating system, time-zone, browser type and browser plug-in details. We may also collect information regarding pages viewed, referral web addresses, time spent on pages, download errors and page response times to analyse customer trends and improve service.

How We Use Information Collected From You

We collect and retain personally identifiable information only to the extent necessary to fulfil our services to you. Personal information submitted to the Website or collected by us will be used only for the purposes below:

• To carry out our obligations arising from your requests for products and services.
• To improve Website functionality and customise future shopping experience.
• To make sure Website content is presented effectively.
• To communicate changes to our services.
• To verify identity and perform checks to prevent fraud.

With Whom We Share Your Information

We do not sell, rent or exchange personally identifiable information provided through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorisation services. Through your use of Felican.in and Hello Felican app services, you consent to our collection and transfer of your information to payment service partner websites and third-party service providers.

As our business develops, we may sell or buy other businesses or assets. In such transactions, User/Customer information may be one of the transferred assets. Under such circumstances, Felican Pet Hospital would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy.

Who Has Access to Your Information

Your personally identifiable information can be accessed only on a need-to-know basis by Felican Pet Hospital employees who are designated to carry out your requested activity. Such employees are bound to strict confidentiality obligations.

How We Use Cookies

"Cookies" are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect sensitive personal information from you. We use cookies to analyse data about web page traffic, save preferences for future visits and customise the website according to customer interests. You may choose to accept or decline cookies, but declining cookies may limit use of the website to its fullest capability.

Security Policy

We guarantee that all your personal information with us is secure. Felican.in takes careful precaution to protect customers' personal information from unauthorised access, improper use, disclosure or unauthorised modification. To prevent unauthorised access, we have put in place industry-standard security technology and procedures to safeguard information collected online. Even though we take significant steps to protect personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.

Maintain Confidentiality of Your Prescription

We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as protected information.

Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time by updating this page, and we urge you to review it periodically. We will make best efforts to inform you of important amendments by email, website message or account notification. However, it is your responsibility to check the Policy regularly and continued use of the Website will be deemed acceptance of any changes.